Terms & Conditions

We hope you love our stuff as much as we do, but if not, don’t panic, our no quibble returns policy means that you can return anything to us in an unused condition in its original packaging within 200 days of it arriving at no cost to you, yes 200 days!

All you have to do is give us a call or email us, let us know what you would like to return and we will do the rest. We completely understand ordering something like furniture online isn’t easy, sometimes it’s just the colour isn’t right, we will even help chose something more suitable if you would like us to!

If it’s because your order has had a bad time getting to you and may have taken a knock on it’s way, we understand it can happen. We will happily arrange an exchange that will suit you, just please remember not to discard of your packaging as we don’t accept returns without the original packaging.

*Any discrepancies need to be reported within 7 days of receiving your delivery.

Polite Notice

Please do not attempt to return larger furniture and mirrors using a standard courier, i.e Parcelforce, my Hermes, we will arrange for our friendly drivers to take tcollect this from you, as they will handle things much more carefully

FAQ

My order has been damaged/lost in transit, what do I do?

Don’t worry, we will replace it free of charge, we use a fully trackable service and this is a very rare occurrence. Just call us on 01302 741007 or email us – customerservices@melodymaison.co.uk, and if you can take pictures of any damage that is very helpful for us too!

My order doesn’t match the online description

Again, don’t worry, we will replace it or refund you in full once returned and we will also do our best to help find you something perfect in it’s place! Sometimes our items can differ in design over time, the supplier may change its measurements or the colour may be slightly different. We do our best to catch this happening before it arrives to you but if we miss it, we will help resolve the problem as best we can, again this rarely happens!

When will I be refunded?

We promise to refund you within 3 days of your item arriving back on our premises, we are sorry but we aren’t able to refund anything until the item has been returned to our warehouse.

Privacy matters at Flora Furniture, we will not pass on your details to any third party without your prior consentdo. Visit our privacy statement for more details.

These terms and conditions do not affect your legal rights.

Anything not covered above please do not hesitate to call or email us and ask